Eu4 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This policy clearly explains what information we collect, how it is used, and your rights as a user of the eu4 platform.
1. Information We Collect
When you register or use eu4's services, we collect several categories of information to ensure the platform operates properly and securely:
Account Information
- Full name, email address, phone number, and date of birth provided at registration.
- Username and account password (passwords are stored in an encrypted format and cannot be read directly).
- Identity verification documents if requested for account verification or withdrawal purposes.
Device & Browser Information
- Device type, operating system, browser type, and IP address.
- Session information including pages visited, session duration, and in-platform actions.
- Approximate geolocation data derived from IP address for security and regional verification purposes.
Payment Information
- Records of deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR).
- Payment methods used (FPX, Touch 'n Go, bank transfer) — we do not store full credit card details or bank account numbers.
- Transaction history for financial record-keeping and compliance purposes.
Cookies & Usage Data
Eu4 uses cookies and similar tracking technologies to identify your session, save platform preferences, and understand how users interact with the site. Session cookies are deleted when you close your browser, while persistent cookies are stored until their set expiry period or until you manually delete them.
2. How We Use Your Information
Information collected is used solely for legitimate purposes necessary to the operation of the eu4 platform:
- Account management — registering, verifying identity, and managing user accounts.
- Transaction processing — processing deposits and withdrawals in RM accurately and securely.
- Platform security — detecting unusual activity, preventing fraud, and keeping your account secure.
- Service improvement — analysing usage patterns to improve the overall platform experience.
- Communications — sending account notifications, service updates, and related information you have opted to receive.
- Legal compliance — meeting compliance obligations required under applicable Malaysian law.
Eu4 does not use your data to sell or target third-party advertising.
3. Data Storage & Security
Eu4 applies appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or accidental disclosure.
- All data transmitted between your browser and eu4's servers is protected by industry-standard encryption.
- User passwords are stored in a one-way hashed format that cannot be recovered by anyone, including internal staff.
- Internal access to user data is restricted to authorised personnel only and is subject to confidentiality agreements.
- Transaction data is retained for the period required by financial compliance requirements, after which it is deleted or anonymised.
While we take all reasonable precautions, no data storage or transmission system on the internet can be guaranteed to be completely secure. We encourage users to take their own security measures, such as using strong passwords and not sharing login credentials.
4. Sharing Information with Third Parties
Eu4 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where minimal data sharing may occur:
- Payment processors — required transaction information is shared with approved payment processors (such as FPX providers) solely to complete the transaction.
- Technical service providers — third parties that support platform operations (such as cloud computing services) are bound by strict data protection agreements.
- Legal requirements — eu4 may be required to disclose information to the relevant authorities if mandated by law or a valid court order.
All third parties involved in eu4's operations are required to meet data protection standards equivalent to, or higher than, those we apply ourselves.
5. Your Rights as a User
As an eu4 user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. This request can be submitted through eu4 customer support.
If any of your personal information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting support.
You may request the deletion of your account and associated data. However, certain data may need to be retained to fulfil legal obligations or financial record requirements.
You may withdraw your consent to receive marketing communications at any time through your account notification settings.
To exercise any of the above rights, please contact the eu4 support team by email at: [email protected]
6. Policy Updates & Contact Us
Eu4 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Users will be notified of any material changes through the platform before they take effect.
The date of the latest update will be shown at the bottom of this page. Continued use of the platform following any policy changes will be considered acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, please contact us at:
Email: [email protected]
This Privacy Policy was last updated in 2026. For more information on the platform's terms of use, please refer to the Terms & Conditions ours.